Service
Business automation for Sunderland small businesses
I connect the tools you already use, so the admin jobs happen on their own.
I reply the same working day, in UK hours.
Or call 07935 996850 or book a call
5.0 from 31 Google reviews (checked Nov 2026)
Business automation means admin jobs that happen on their own, so you don't have to remember them. I'm based in Sunderland and work as an automation consultant for small businesses in and near the city. I lead every job and set it up myself.
The admin that eats your evenings
Jobs that follow the same steps every time are the ones to hand over. These are the usual ones:
- Chasing quotes.You send a price and hear nothing. Following up means remembering who you quoted and when.
- Chasing payment.The invoice has gone out, but the money hasn't come in. Every reminder is another email or awkward call.
- Taking deposits.A booking without a deposit is easy to cancel. Asking for one, then checking it's paid, is one more job.
Connecting the tools you already use
I connect the tools you already have, so details stop being copied from one to the other by hand. A new enquiry from your website could go straight into your job list, with a reply sent to the customer while you're still on the tools.
Start with the one job that annoys you most, and I'll tell you whether it's worth automating. Custom business automation is priced after a call, because every business uses different tools.
I reply the same working day, in UK hours.
A real example: Smart Payment Solutions
I built the first version of the Smart Payment Solutions site from Paul's spreadsheet. Now, when he changes his Google Sheet, the site updates within about a minute, so he doesn't edit the site by hand.
I also built him the POS Asset Generator, an internal tool he uses himself.
Read about the Smart Payment Solutions project.
…Start to finish was an organised and methodical process with professional, clear and concise communication throughout.
How it works
Call.
You tell me the job you'd like gone. I look at the tools you use and work out what's worth connecting.
Price.
You get a fixed price in writing before any work starts. You pay half to start.
Set-up.
I set it up. Whether you check it before it runs on its own depends on the job.
Live.
You pay the other half before it goes live. Then it runs on its own.
The first call is free and takes 15 minutes. Running costs after set-up depend on the job, and I agree them with you in the quote.
Not ready for that yet? The Keep-Running Check (coming soon) will be a smaller first step.
Who owns what
The accounts your automations run on sit in your name, not mine: tools like Xero or QuickBooks, payment accounts like Stripe or SumUp, and your Google accounts. If you ever move on, you get everything within 10 working days.
Not quite what you need?
- A new tool for your team.Custom business tools your staff log in to are custom software, a new tool for your staff.
- Something your customers use.A booking page or an account area is one of my web apps, for your customers to use.
- A worked example.Here's where automation saves a sports club time.
- AI in your business.AI can draft a reply for you to check, but never prices a job or pretends to be you. Read how to use AI in your business, what AI is changing for small firms and how I use AI.
- Computer or email trouble.I offer IT support to small businesses in Sunderland and across the North East, for business computers, Wi-Fi, printers and backups.
Questions about automation
How does an online booking system work?
The customer picks a date and fills in the details. A typical system works out a price from rates you set and can take a deposit to hold the booking. Quote Desk for hire firms, one of my coming-soon add-ons, is a booking system for minibus and van hire.
Can a business chase unpaid invoices?
Yes. Send a polite reminder when the invoice is due, then a firmer one. GOV.UK (opens in a new tab) says you can claim interest and debt recovery costs if another business pays you late. Get paid, another coming-soon add-on, is for this job.
How do you write a quote for a job?
Say what's included and what isn't, the price, how long the quote stands and when you could start. Quote Desk for trades, another coming-soon add-on, is for quoting jobs.
More questions on my FAQ page.
Not answered here?
Send me your question on WhatsApp and I'll answer it myself.
I reply the same working day, in UK hours.
What's the one job you'd like gone?
Got a written brief? Email it to me and copy in your colleagues, so everyone reads the same thing.
I reply the same working day, in UK hours.
Or ring 07935 996850. If I can't pick up, leave a message or WhatsApp me.