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5 Cyber Security Basics for North East Small Businesses

If you think your business is too small to be a target, the National Cyber Security Centre (NCSC) disagrees. It says that 1 in 2 small businesses suffer a cyber incident every year (opens in a new tab). Its guide for small organisations is free, and it covers five areas. Here they are in plain words, for businesses in Sunderland and the North East.

Secure your email

If a criminal gets into your business email, they can read private information, send messages pretending to be you and reset the passwords on your other accounts. The NCSC says to use a strong password that you don't use anywhere else, and to switch on 2-step verification (a code sent to your phone or email, on top of your password). Where your email provider offers passkeys, they're worth switching on for staff accounts too.

Secure your important online accounts

Once your email is done, check the other accounts your business relies on, such as your website and domain hosting, banking and social media. The same rules apply: a strong password that's different for every account, and 2-step verification wherever it's offered. If you've reused a password on important accounts, change it.

On passwords, the NCSC's advice has moved on from the old "mix of capitals, numbers and symbols" rule. It says not to use complexity requirements (opens in a new tab), because people end up with predictable patterns. It suggests three random words (opens in a new tab) for a password you need to remember, or a password manager that creates and stores strong ones for you.

Protect your devices

Phones, laptops and tablets hold business information, so lock them with a PIN or strong password, and use fingerprint or face recognition where you can. Keep the software and apps on every device up to date, because updates fix the bugs criminals use. If a device no longer gets updates, the NCSC says to replace it.

Back up your data

Make a copy of everything your business needs to run: your website, emails, invoices, documents and customer information. The NCSC says to keep a backup online, on an external drive, or both, and to check that you know how to restore it. A ransomware attack can lock your files, and a backup means you aren't stuck. Don't leave a backup drive plugged in when you're not using it, because some viruses can spread to it.

Spot cyber attacks

Phishing is when scammers use fake emails, texts or calls to trick you into handing over information or money. The NCSC says that if you have doubts about a message, contact the organisation directly using the details from its official website, not the links or numbers in the message. If you think you've been tricked, don't panic: the NCSC has phishing advice (opens in a new tab) on what to do next, and you can report suspicious messages to it.

What to do next

You can do most of this yourself: start with your email, then your other accounts, then your backups. If you'd like a hand setting up backups or 2-step login, that's part of my small business IT support in Sunderland. If your website is the part that worries you, read what to do if your WordPress site is hacked.

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