Hi, I’m Luke Duff, a web designer and IT consultant from Sunderland. I build proper websites for small businesses and sort out the tech that most people don’t have the time or patience for. No agency, no account managers, no jargon: just me doing the work, and picking up the phone when you need me. Tell me what you’re after and I’ll get your business online properly.
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Client: Back To Basics Dog Training Sunderland · Sector: Dog training club · Live: July 2026
Back To Basics had been running dog training classes in Sunderland since 2012. Strong local reputation, a 5.0 Google rating, thousands of Facebook followers. No website. Every enquiry came through social media, and every competitor already had a proper web presence to catch the searches that the club was missing entirely.
The ask was straightforward: build a first website where people could find the classes, read the prices, see the venue and get in touch without waiting for a reply buried in a comment thread. It also needed to sort out a practical problem the client already knew about: two different phone numbers had been live simultaneously across Facebook and Google.
The build was a fixed-scope project followed by a monthly care plan, with a blog structure ready to be filled out over time.
| Problem | Solution Implemented |
|---|---|
| No website at all, leaving the club invisible to anyone searching rather than scrolling social media. | Built and launched a 13-page WordPress site covering home, about, classes & prices, contact, gallery, qualifications, FAQ and blog, plus two dedicated local landing pages for puppy classes and 1:1 training in Sunderland. |
| Two conflicting phone numbers published across Facebook and Google. | Confirmed the correct number with the client and made the name, address and phone consistent across every page, the footer, click-to-call links and the structured data. |
| Nothing on the site told Google what the business actually was. | Added a full JSON-LD schema layer covering LocalBusiness, Service, 21 FAQ entries, blog posts and breadcrumbs. No review count or rating was included because the site itself could not back those up. |
| The client supplied 524 MB of phone footage in formats browsers don't play well. | Transcoded the clips to web-ready H.264 at 43 MB total, then used them as a muted autoplay hero and a click-to-play section, with poster-image fallbacks and respect for reduced-motion and data-saver preferences. |
| Draft copy risked claiming things the business hadn't actually said, including training method language and an unverified figure. | Ran a line-by-line fact-check against the client's intake form: removed unsupported method claims, corrected a figure to read '40+ years combined', fixed a misspelled trainer name and stripped decorative star ratings from written testimonials. |
| The site needed to hold up on real phones, not just a desktop preview. | Audited every page across seven widths from 320px to 1440px with no horizontal overflow, plus skip links, visible focus states, labelled forms and a single H1 per page. QA ran through an automated Playwright pass covering every page. |
EXCELLENT Based on 24 reviews Posted on Google philip bedfordTrustindex verifies that the original source of the review is Google. I first met luke in Danang Vietnam , Who came to my clinic to see me for a Sports Massage? I really nice guy genuine and is upfront with everything he talks about very passionate about his work. After treating Luke for his issues I spoke about my business and for him to take a look at my present website and gave me an audit and ideas of how to improve on it and things that could mive me forward with clients . I have recently spoken to him again, and I am looking forward in the not to near future to working with him and pushing my business forward . Thanks again Luke 😀👍Posted on Google Connor GreenTrustindex verifies that the original source of the review is Google. Would highly recommend Luke to anyone, great working with him as always. Every website he touches is truly top tier, will definitely be working with him for my next project.Posted on Google Cameron FinlayTrustindex verifies that the original source of the review is Google. Luke has been extremely helpful with our ecommerce build, taking the time to understand our team’s needs. He provided thorough handover documentation and made adjustments to ensure everything was right for us. We would highly recommend Luke to anyone looking for web designer.Posted on Google Stacey MerchantTrustindex verifies that the original source of the review is Google. I’m so happy with my website. Luke has been so brilliant throughout the full website building, he was very detailed in the planning stage and aesthetically creative for the design. My website is a huge improvement on my previous one, it flows incredibly well and he has designed it with my target audience in mind. Not only that, but Luke’s communication was top throughout and kept me updated at all stages. I would highly recommend LukePosted on Google Ciaran MurphyTrustindex verifies that the original source of the review is Google. Luke is the best web designer I've ever used. He explains everything clearly and guides you to get a better end product than you thought possible.Posted on Google Mark HaywoodTrustindex verifies that the original source of the review is Google. Great service from start to finishPosted on Google Stacey MerchantTrustindex verifies that the original source of the review is Google. Luke was super fast at identifying and solving my website security problem. He kept me updated throughout the process and has given me help and advice to prevent it happening again.Posted on Google Paul HuxleyTrustindex verifies that the original source of the review is Google. Amazing quality of work and very professional. Faultless project; Start to finish was an organised and methodical process with professional, clear and concise communication throughout. Luke delivered an exceptional website, even with some technical challenges set, he rose to the task and delivered with ease. Any process step that that required my input or completion was communicated efficiently and simply by Luke, resulting in no confusion nor mistakes on my side, much to Lukes credit! In summary Luke has created a website of great quality via a very professional project journey. I strongly recommend his services.Posted on Google Pamela whitehurstTrustindex verifies that the original source of the review is Google. More than happy with lukes work ,did what he said he'd do and the works flooding in ,thank lukePosted on Google David OwensTrustindex verifies that the original source of the review is Google. I would highly recommend Luke, Luke exceeded all my expectations. Communicated regularly throughout the process and extremely professional. First class service!!!Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more