Hi, I’m Luke Duff, a web designer and IT consultant from Sunderland. I build proper websites for small businesses and sort out the tech that most people don’t have the time or patience for. No agency, no account managers, no jargon: just me doing the work, and picking up the phone when you need me. Tell me what you’re after and I’ll get your business online properly.
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Client: Back To Basics Dog Training Sunderland · Sector: Dog training club · Live: July 2026
Back To Basics had been running dog training classes in Sunderland since 2012. Strong local reputation, a 5.0 Google rating, thousands of Facebook followers. No website. Every enquiry came through social media, and every competitor already had a proper web presence to catch the searches that the club was missing entirely.
The ask was straightforward: build a first website where people could find the classes, read the prices, see the venue and get in touch without waiting for a reply buried in a comment thread. It also needed to sort out a practical problem the client already knew about: two different phone numbers had been live simultaneously across Facebook and Google.
The build was a fixed-scope project followed by a monthly care plan, with a blog structure ready to be filled out over time.
| Problem | Solution Implemented |
|---|---|
| No website at all, leaving the club invisible to anyone searching rather than scrolling social media. | Built and launched a 13-page WordPress site covering home, about, classes & prices, contact, gallery, qualifications, FAQ and blog, plus two dedicated local landing pages for puppy classes and 1:1 training in Sunderland. |
| Two conflicting phone numbers published across Facebook and Google. | Confirmed the correct number with the client and made the name, address and phone consistent across every page, the footer, click-to-call links and the structured data. |
| Nothing on the site told Google what the business actually was. | Added a full JSON-LD schema layer covering LocalBusiness, Service, 21 FAQ entries, blog posts and breadcrumbs. No review count or rating was included because the site itself could not back those up. |
| The client supplied 524 MB of phone footage in formats browsers don't play well. | Transcoded the clips to web-ready H.264 at 43 MB total, then used them as a muted autoplay hero and a click-to-play section, with poster-image fallbacks and respect for reduced-motion and data-saver preferences. |
| Draft copy risked claiming things the business hadn't actually said, including training method language and an unverified figure. | Ran a line-by-line fact-check against the client's intake form: removed unsupported method claims, corrected a figure to read '40+ years combined', fixed a misspelled trainer name and stripped decorative star ratings from written testimonials. |
| The site needed to hold up on real phones, not just a desktop preview. | Audited every page across seven widths from 320px to 1440px with no horizontal overflow, plus skip links, visible focus states, labelled forms and a single H1 per page. QA ran through an automated Playwright pass covering every page. |